Privacy Policy

Welcome to Eco4home. We prioritize your privacy and are committed to safeguarding your personal data. This Privacy Policy details how we collect, use, and protect your personal information when you interact with our website and services. It also explains your rights and how you can exercise them.

You can choose to stop receiving communications from us at any time. If you wish to unsubscribe from marketing emails or other communications, you can do so by clicking the unsubscribe link in any email we send, or by contacting us directly at info@eco4home.co.uk. Your preferences will be updated promptly to reflect your choices.

1. Important Information and Who We Are

At Eco4home, your privacy is of utmost importance. We are the data controller responsible for your personal data, which means we decide how and why your personal data is processed. For any questions, concerns, or requests regarding your personal data, please contact our Data Privacy Manager:

• Data Privacy Manager: Our dedicated professional overseeing data privacy matters.

• Email: info@eco4home.co.uk

We are committed to addressing your concerns promptly and ensuring that your data is handled with care and respect.

2. The Data We Collect About You

We collect and process various types of personal data to provide you with the best possible service. This data includes:

• Identity Data: Your full name, title, date of birth, and other identifiers. This helps us personalize our services and ensure we're communicating with the right person.

• Contact Data: Includes your address, email, and phone numbers, enabling us to contact you regarding our services, updates, and any inquiries you might have.

• Technical Data: Information about your device, IP address, browser type, and operating system, which helps us enhance your online experience and troubleshoot technical issues.

• Usage Data: Details on how you use our website, products, and services, helping us understand your preferences and improve our offerings.

• Marketing and Communications Data: Your preferences for receiving marketing materials and your communication preferences. This ensures you only receive relevant information that interests you.

3. How We Collect Your Personal Data

We gather data in several ways to provide you with efficient and tailored services:

• Direct Interactions: You may provide personal data when filling out forms, communicating with us via email, phone, or in person, and through other direct interactions.

• Automated Technologies: We use cookies and similar technologies to collect Technical Data and Usage Data, enhancing your website experience and enabling personalized service.

• Third-Party Sources: Occasionally, we receive data from third parties, such as social media platforms, public databases, and other organizations. We ensure these third parties are compliant with data protection laws.

4. How We Use Your Personal Data

Your personal data is used for the following purposes:

• Service Provision: To process applications, manage accounts, and deliver our services effectively.

• Customer Support: To respond to inquiries, provide technical support, and address any issues you may encounter.

• Personalization: To tailor our services and communications to your preferences and needs.

• Marketing and Communication: With your consent, to send you updates, promotions, and information about new services that may interest you.

• Legal Compliance: To comply with legal obligations, protect your rights, and ensure our business operates legally and ethically.

5. Cookies and Online Tracking

Our website uses cookies to enhance user experience. Cookies are small data files stored on your device, which help us recognize you, remember your preferences, and provide a seamless experience. You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact your ability to use certain features of our website.

6. Data Security

We employ robust security measures to protect your personal data from unauthorized access, alteration, or loss. This includes secure servers, encryption, and strict access controls. We continually review our security practices to ensure your data is safe.

7. Your Legal Rights

You have several rights regarding your personal data, including:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request the deletion of your data, subject to certain conditions.

• Restriction: Request a temporary halt to data processing.

• Portability: Request your data in a structured, commonly used format.

• Objection: Object to the processing of your data, particularly for direct marketing.

• Withdrawal of Consent: Withdraw consent where we rely on it to process your data.

To exercise these rights, please contact our Data Privacy Manager.

8. Sharing Your Personal Data

At Eco4home, we only share your personal data with third parties that are directly involved in the administration of the Energy Company Obligation (ECO) and the Great British Insulation Scheme (GBIS) grants. This data sharing is essential for delivering the services you have chosen.

• Partner Organisations: We collaborate with a select group of organizations that may act as additional Data Controllers or Data Processors, depending on the specific grant funding source related to your situation. These partners are integral to processing applications and providing the necessary services under the ECO and GBIS schemes.

• Purpose of Data Sharing: Your personal information is shared strictly to facilitate the application and delivery of the ECO and GBIS grants. This includes evaluating eligibility, processing applications, and managing the implementation of services under these schemes.

• Data Protection and Compliance: We ensure that all third-party partners adhere to stringent data protection standards and only use your data for the purposes outlined. Your data will not be used for unrelated purposes or shared with entities outside the scope of these grants.

For further clarification on how your data is shared or to understand your data journey, please contact our Data Privacy Manager. We are committed to transparency and will provide detailed information upon request.

9. Automated Decision-Making and Profiling

We may use automated processes to make decisions based on your data. These decisions may involve eligibility for services or personalized recommendations. You have the right to request human review and contest decisions made solely by automated means.

10. Dispute Resolution

We are committed to resolving any disputes amicably. If you have concerns about our data practices, please contact us. If necessary, we are willing to engage in mediation to resolve disputes before pursuing other legal remedies.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes and encourage you to review this policy periodically to stay informed about how we protect your data.

13. Contact Us

For further information or to exercise your data rights, please contact:

Company name: Eco4home UK Ltd
Email: info@eco4home.co.uk
Registered Address: 71-75 Shelton Street, London,England, WC2H 9JQ

We are here to assist you and ensure that your privacy is respected and protected.