Privacy Policy
1. Introduction
Welcome to Eco4homeUK Ltd (“we”, “us”, “our”).
We are committed to protecting your privacy and handling your personal data transparently and securely.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, submit enquiries, or use our services, including both government-backed energy schemes and private home energy improvements.
2. Who We Are
Eco4home UK Ltd is the data controller responsible for your personal data.
Company name: Eco4homeUK Ltd
Registered address: 71–75 Shelton Street, London, WC2H 9JQ
Email: info@eco4home.co.uk
If you have any questions about this policy or your data, you can contact us using the details above.
3. The Personal Data We Collect
We may collect and process the following categories of personal data:
Identity Data – such as your name and title
Contact Data – including email address, telephone number, and address
Property Information – details about your home relevant to energy assessments
Technical Data – IP address, browser type, device information
Usage Data – how you interact with our website
Marketing Preferences – your communication choices
We only collect data that is relevant and necessary for the services we provide.
4. How We Collect Your Data
We collect personal data through:
Direct interactions – when you complete forms, request information, or contact us
Automated technologies – such as cookies and analytics tools
Third parties – including installers, scheme administrators, or publicly available sources, where lawful
5. How We Use Your Personal Data
We use your data to:
Assess eligibility for energy upgrades or services
Provide quotes, assessments, and recommendations
Arrange surveys, installations, or follow-up communications
Respond to enquiries and provide customer support
Improve our website and services
Meet legal and regulatory obligations
6. Lawful Bases for Processing
Under UK GDPR, we process your personal data based on one or more of the following lawful grounds:
Consent – where you have given clear permission
Contract – where processing is necessary to deliver a service
Legal obligation – where required by law
Legitimate interests – to operate and improve our services responsibly
7. Marketing Communications
You may receive communications from us relating to your enquiry or services you have requested.
Where marketing communications are sent, you can opt out at any time by:
Clicking the unsubscribe link in emails, or
Contacting us at info@eco4home.co.uk
8. Sharing Your Personal Data
We may share your personal data with trusted third parties where necessary, including:
Approved installers and surveyors
Scheme administrators (such as ECO or GBIS, where applicable)
Service providers supporting our operations
We only share data where required to deliver the services you have requested and ensure all partners comply with data protection laws.
9. Cookies and Tracking
Our website uses cookies and similar technologies to ensure it functions properly and to understand how visitors use the site.
Some cookies are essential, while others help improve performance and user experience.
You can manage cookie preferences through your browser settings. Please see our Cookie Policy for more information.
10. Data Security
We use appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
Access to personal data is limited to those who need it to perform their role.
11. Your Data Protection Rights
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise these rights, please contact us using the details above.
12. Automated Decision-Making
Some initial assessments or recommendations may involve automated processes.
You have the right to request human review of decisions that significantly affect you.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page, and we encourage you to review it periodically.
14. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Eco4home UK Ltd
Email: info@eco4home.co.uk
Registered Address: 71–75 Shelton Street, London, WC2H 9JQ